First of all, we want to thank you for considering Delek during your visit to Tulum, we appreciate your loyalty and the trust you place in us as a lodging place.
Recognizing the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and well-being of our guests and employees. With that in mind, we want to update you on the actions we have taken in response to the outbreak.
Actions to take care of our guests:
*We had to take the hard decision to close our operations from next March 25th until further notice, and in order to care your booked holidays we’re waiving any fee for cancelation or modification on your reservation dates, please, don’t hesitate to contact us and letting us know to email@example.com your new dates to update your reservation at your convenience (Credit valid for 1 year. *Blackout dates December 20th, 2020 to January 10th, 2021).
– We continue to monitor the situation and will be keeping this policy under review.
* With the intention of taking care of our most precious value, our workers and their families, that are part of Delek family, we kindly ask you to consider changing your dates and avoid canceling your reservation.
We’ll make our best effort to ensure you’ll get a unique experience during your next stay.
We remain at your service appreciating your kind understanding