Reservation Policy

• Rates based on double occupancy (2 pers) per room, per night in US dollars
• Rates subject to 19% tax (16% VAT and 3% lodging tax) + 19USD per Service Fee per night
• Additional person in room, US$ 25 plus taxes per person per night (maximum 2)
• Dynamic rates subject to daily occupancy
• Additional person in room (subject to availability) + USD $ 25 plus taxes per person per night. Christmas and New Year season + USD $ 42 plus taxes per person per night in categories permitted.
• Christmas and New Year periods a minimum stay of 5 nights is required. For Easter and Holy Week, a minimum stay of 3 nights is required.
• In case of last minute reservations, the check-in time will be subject to hotel operation.
• VISA, MCARD and AMERICAN EXPRESS credit cards are accepted at the Hotel.
• Following the measures required by Mexican government to avoid COVID-19 contagions. The check-out time in our property is established at 11 am in order to clean and sanitize our rooms.
• Late check-out is upon availability with an extra charge of 100USD until 1 pm.

Precautionary measures COVID-19

• According to the official government requirements is obligatory to use a facemask and hydro alcoholic gel for all our guests.
• The temperature is screening to all our guests and luggage sanitized once arriving at the hotel.
• In case of any guest presents COVID-19 symptoms during their stay in the hotel, we must be obligate to contact the medical local authorities and proceed under their instructions.

Deposits and Payments

• The charges made by the hotel before, during and after the guest’s stay are subject to the money exchange valid in the hotel.
• A deposit greater than 50% of the total stay equivalent to full nights is required for reservations with uneven nights. In the case of stays with even nights, 50% of the stay will be charged according to the applicable policy.
• Stays of 1 night, the total prepayment plus taxes is required at booking.

Winter and Fall – Jan 6 to Dec 20, 2021 including Easter and Holy Week

• A deposit of 50% of the total cost stay, including taxes, is required to guarantee your reservation. The remaining 50% of the stay will be charged upon arrival at check-in.

Summer – May 1 to Oct 31, 2021

• A deposit of 50% of the total cost stay, including taxes, is required to guarantee your reservation. The remaining 50% of the stay will be charged upon arrival at check-in.

CHRISTMAS and NEW YEAR – Dec 21, 2021 to Jan 10, 2022

• A deposit of 50% of the total cost of the stay, including taxes, is required to guarantee your reservation at time of booking. The remaining 50% of the stay must be received 121 days prior to arrival.
• Reservations made 120 days prior or less require full prepayment, including taxes.

Invoice – Billing

• If an invoice is required, it must be requested within a period of no more than 72 hours after the payment of the deposit or 100% of the total stay.

Cancellations

Winter and Fall – Jan 6 to Apr 30 and Nov 1 to Dec 20, 2021

• Cancellation up to 15 days prior to arrival, will be subject to a penalty of one night of stay.
• Cancellation 14 days or less prior to the arrival date, will be subject to a penalty of the deposit collected.

Summer – May 1 to Oct 31, 2021

• Cancellation up to 8 days prior to the arrival date, will be subject to a penalty of one night of stay.
• Cancellation requested 7 days or less prior to the arrival date, will be subject to a penalty of the deposit collected.

CHRISTMAS and NEW YEAR – Dec 21, 2021, to Jan 10, 2022

• Cancellation up to 121 days prior to arrival, will be subject to a penalty of one night of stay.
• Cancellation 120 days prior or less to the arrival date is non-refundable and is subject to a 100% penalty of stay.

Refunds

• All applicable refunds are subject to hotel scheduling and availability.
• Delek Tulum is not responsible for refunds not made by Travel Agencies if the reservation policy applies a refund.

Changes

• Any modification is subject to availability. In case there is a difference in the rate, it must be covered by the client.
• Under no circumstance should a new rate be lower will the hotel reimburse or apply credits. The cancellation policy applies according to the initial date of purchase.
• In the event of Force Majeure events such as acts of God, war, terrorism, pandemic, hurricane strikes, civil unrest, government authority or any other emergency that makes it impossible for us to provide our facilities, the guest may request credit for a future stay up to 72 hours before the arrival date contacting to reservations@delektulum.com  

No show and early departures

• In case of no show the deposit will be applied without option of refund for the period covered and the room will be released at the corresponding check out time.
• Any early departure does not generate any refund or liability for the hotel.

Additional people

• Additional person or children 12 years and older applies an additional cost of US $ 25 plus taxes per person per night, sharing existing beds. This depends on whether the room category allows additional people.
• Christmas and New Year season applies and additional cost of USD $ 42 plus taxes per person per night.
• Children up to 11 years old are without cost when sharing existing beds.
• Maximum occupancy per room where permitted: 3 adults or 2 adults and 2 children.

• Lost or missing items
• Delek Tulum is not responsible for objects forgotten in the hotel facilities.

Check in     3:00 pm

Check out   11:00 am