BOOK YOUR STAY

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STAYING AT DELEK TULUM

Know that if you choose to spend time at our hotel, we are taking all cautions to ensure you are in a safe place.
Below are the necessary measures at property:

  • All guests will be required to fill in a pre-arrival form.
  • Guests will have their temperatures measured upon arrival and screened for symptoms.
  • Guests coming from red zones or who have been in contact with potential cases will be requested not to travel for the safety of other guests.
  • Staff will be regularly sanitizing surfaces, luggage, and other traffic areas.
  • Deep disinfection of rooms will occur regularly.
  • Hotel programming will be kept at a minimum and only where social distancing can be implemented safely.
  • Hand sanitization stations, liquid alcohol gel, and soap points throughout the property.
  • Active communication with local doctors and treatment centers.
  • All staff will be monitoring daily for symptoms.
  • Our TATEWARI Restaurant will have space between tables for Social Distance recommendations.
  • We will have Menús with QR code so you can scan our options, Printed menús will be disinfected every time that are in touch with customers and waiters.

FLEXIBLE BOOKING & CANCELLATIONS

In the event of Force Majeure events such as acts of God, war, terrorism, pandemic, hurricane strikes, civil unrest, government authority, or any other emergency that makes it impossible for us to provide our facilities, the guest may request credit for a future stay up to 72 hours before the arrival date contacting to reservations@delektulum.com 

*Any modification is subject to availability. In case there is a difference in the rate, it must be covered by the client.

To our Delek family at home around the world, we will continue to connect on Instagram, Facebook, Whatsapp so, you can find updated info. Tune in daily and let us know what you need. When you do decide to travel, you can be sure that we will be here waiting to welcome you.

Alejandro Corona

GENERAL MANAGER